Scenario
The dynamics of sector re-innovation have led to the provision of extended and advanced services by insurance companies, which integrate the classic offerings with new channels, such as Home Insurance, via app as well as mobile devices to be provided to its operatives in order to make interaction with customers more fluid and effective.
This has created the conditions to make it possible to collect bonuses with innovative payment instruments, both fast and compatible with changing customer needs.
During this growth, the focus inevitably shifts from the product itself to the customer experience and, therefore, Insurance companies are focusing their efforts on:
Simplifying purchasing of services by reducing as much as possible the amount of traditional paper documents utilized in the insurance industry
Providing digital payment methods known to and trusted by users
Using the collected data as a tool to offer solutions based on the prevention and promotion of healthy behaviour
The benefits of digitalisation and diversification of service channels are not limited to a positive impact on clients. Managing electronic payments also means increasing monitoring on collection processes and transaction flows, while simultaneously shortening management time. Not only that: the logic of multi-acquiring also impacts the pricing of services applied by scheme and financial institutions.
Solution
The N&TS GROUP product range supports the digital evolution of the Insurance world with a solution which makes it possible to manage electronic payments from a single hub, simplifying treasury operations and providing a comprehensive and consolidated view of all transactions from all channels.
Online
Online
Provide the most innovative payment methods to deliver a frictionless payment experience worldwide.
Recurring payments
Recurring payments
Give customers flexibility to manage recurring payments with integrated card alignment features.
Omnichannel
Omnichannel
Deliver a simple and secure payment experience regardless of method, channel, or location, and consolidate all transaction data into one platform.
Reduce the risk of fraud and charge back with a highly customizable and innovative real-time fraud prevention solution with Machine Learning and AI.
Advantages
Simple and global payment gateway
Rapid expansion of online and mobile channels.
Superior payment experience
Real-time customer satisfaction regardless of channel.
Innovation and time-to-market improvement
Accelerate innovations and reduce time to market to meet and exceed company expectations.
Flexibility, scalability, and modularity
Flexibility and agile integration through open APIs, robust product logic, scalability, and modularity in response to the needs of the sector.
Full control of the payment solution
Independence in financial relations and customer loyalty initiatives.
Safety
Full compliance with data protection security and GDPR standards throughout the payment process.
Supplementary services
- Multi-acquiring and dynamic routing
The solution which makes it possible to define the routing of each individual transaction to the best financial partner, reducing commissions, increasing conversions, and ensuring fallback in case of unavailability of a financial partner. Different routing criteria are available, applicable in real time: card bin, payment instruments, membership circuits, geographical parameters, terminal ranges, amounts, and other statistical criteria. - Private and scheme tokenization
It is the solution which reduces fraud and data breach risk by replacing card numbers with a digital token, simplifying the payment user experience and increasing the conversion rate. - Wallet
It is the fast and effective payment securities registration tool, which makes the management of one click payments, preferred methods and fallback strategies possible. - Commission calculation
The Backoffice solution which makes it possible to predict the amount of fees, check the acquirer calculations, and evaluate set routing rules. - Fraud prevention
The advanced real time fraud prevention solution is customizable based on customer needs, thanks to Machine Learning and AI. - Reporting & Analytics
Reporting to analyse statistics, profile customers, and monitor performance, KPI, and user experience. A useful tool for companies, to refine applied solutions, improve the quality of services offered, and determine what factors affect market trends.
Architecture
Insurance solution flow
Security and certifications
There is no innovation without security. N&TS GROUP has chosen to guarantee it at 360 degrees.
Data protection for clients and their users is at the heart of N&TS GROUP’s research and development systems. With this in mind, the certifications obtained in various fields are the most important guarantee of reliability, safety and compliance with global standards. This constant commitment has allowed N&TS GROUP to become protagonists in the digital revolution and to emerge in the markets of reference.
PCI DSS
PCI DSS
It is the international standard established by the PCI Security Standards Council for the protection of card holders' payment data and/or sensitive authentication data through the adoption of security measures to protect card payment transactions.
PCI PA DSS
PCI PA DSS
It is the international standard defined by the PCI Security Standards Council for software providers developing payment applications.
PCI P2PE
PCI P2PE
It is the international standard established by the PCI Security Standards Council to validate in their entirety (hardware, software, gateway, decryption, device management,) electronic payment solutions, ensuring that sensitive and confidential data are sufficiently protected in all components of the system.
AGID
AGID
It is the certification for public administration cloud services and ensures that infrastructures are developed and provided according to minimum reliability and security criteria considered necessary for public digital services.
ISO 9001
ISO 9001
Quality management system in the field of design, development, maintenance, electronic payment and collection applications assistance and provision of related services in SaaS or Hosting mode.
ISO 22301
ISO 22301
It is the certification for public administration cloud services and ensures that infrastructures are developed and provided according to minimum reliability and security criteria considered necessary for public digital services.
ISO 27001
ISO 27017
ISO 27017
ISO 27001 is the code of conduct for information security checks for the provisioning of cloud services.
ISO 27018
ISO 27018
ISO 27018 is the code of conduct for the protection of Personally Identifiable Information (PII) for cloud provider services.
PCI 3DS CORE
PCI 3DS CORE
It is a Security Standard by PCI SSC, supporting the functionality of EMVCo's EMV 3D Secure core security protocol.
VISA PIN
VISA PIN
The PCI PIN Security standard includes a comprehensive set of requirements for the secure management, processing and transmission of personal identification number (PIN) data and data relating to unattended POS terminals.
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